These notes define the terms applicable to sales made between anyone purchasing via the BEXLEY website, hereafter referred to as "the customer", on the one hand and, on the other hand, the company that owns this website, BEXLEY S.A, registered on the Lyon RCS trade register and with its head office located 19, rue Louis Guérin, 69100 Villeurbanne, France, hereafter referred to as BEXLEY.
2 LEGAL INFORMATION
Name: BEXLEY S.A.S
Share capital: €522,793
Head office address: 14, rue Louis Guérin, 69100 Villeurbanne, France
Email address: firstname.lastname@example.org
Telephone: + 33 (0)4 78 38 59 54
Corporate registration: Lyon RCS trade register, number 344 434 253 00078
VAT identification number: FR 86 344 434 253
Host: Ecritel, 3 rue de Pondichéry - 75015 Paris, France
Customers can place orders directly on the BEXLEY website or telephone 33 (0)4 78 38 59 54 (no call surcharges), from Monday to Friday, from 8.30am to 6pm. BEXLEY reserves the right to cancel or refuse any order from a customer with whom it has an outstanding dispute concerning a previous order. All orders are accepted subject to receipt of payment. All orders entail acceptance of the prices, the descriptions of the goods on sale and these general terms of sale.
Our prices are stated in Euros, inclusive of tax and exclude delivery costs. BEXLEY reserves the right to modify its prices at any time, without prior notice. Products are invoiced based on the price applicable at the time that the order is placed.
Tax-free sales: For all orders delivered outside the European Union, products will be sold exempt of tax; the tax-free price will be automatically calculated and displayed in the shopping cart when you enter the delivery country.
5 PERIOD OF VALIDITY AND AVAILABILITY
The products and offers from BEXLEY are valid for as long as they are shown on the website, and are available while stocks last. All products available for order are in stock.
6 TERMS OF PAYMENT
BEXLEY orders can be paid for by bank card or transfer. Orders shall be paid in full, in a single instalment. When a bank card is used to make payment, the amount is debited four days after the date of your order. If a transaction is refused, we invite customers to contact their bank; under no circumstances may BEXLEY be held liable. When payment is made by bank transfer, final validation of the order concerned only occurs after receipt of the amount due in our bank account, the details of which are provided when you select this means of payment. When using loyalty vouchers, credit notes or any other form of promotional discount to pay for your order, please note that that the discounts must be used for one transaction only, and no refund shall be made, in whole or in part. Loyalty vouchers are valid for all purchases worth a minimum of €50 (excluding postage). Bexley loyalty vouchers are not cumulative and are valid for 1 year. They are issued monthly, customers will receive their loyalty vouchers at the beginning of the month after purchase. Products remain the property of BEXLEY until payment of their full price.
Free shipping on orders from 99€ or more in mainland France, Belgium, Spain and Luxembourg, shipped via Mondial Relay.
- For mainland France, Corsica and Monaco, parcels are delivered: either via Colissimo Suivi (with proof of delivery), between 2-4 working days but the maximum delivery time is 7 working days as from the date of your order or via Mondial Relais, between 3-6 working days but the maximum delivery time is 14 working days as from the date of your order.
- For Europe and French overseas departments (DOM): your parcel will be shipped via either La Poste (Colissimo International with proof of delivery) or UPS. The average delivery time is 10 working days.
- Outside Europe and for French overseas territories (TOM): all parcels are shipped via UPS, with an average delivery time between 5-10 working days, depending on destination.
For all goods sold tax-free, it is the customer's liability to pay any local taxes on receipt, depending on delivery country. Delivery costs will be charged in addition to the price of the goods.
If paying by bank transfer, the order will only be processed on receipt of the amount due in our bank account. Hence, in this case, the applicable delivery times run from the day of receipt of payment and may therefore differ from the times indicated above.
Warning: For orders delivered outside the European Union, when the parcel enters in the country of delivery, the carrier may ask you to pay customs fees and possible administrative fees related to customs clearance.Unfortunately, these taxes depend exclusively on the customs of the delivery country and we can not take them at our expense. Therefore, we advise you to contact your customs office to determine the amount of these fees and taxes.
In cases of distance selling, the consumer is legally entitled to a period of fourteen clear days, as from the date of receipt of goods, within which to exercise their right to withdraw from the sale, without having to explain why or pay any penalty, except the cost of returning the goods. However, BEXLEY authorises the customer to return goods purchased via the internet up to one month after the date of receipt.
All returns are subject to a request submitted online via the Loyalty space on our website. We are unable to process goods returned to our head office. Once your request has been approved, you will be given a return number. This number must be clearly marked on the returned parcel. The return delivery costs are payable by the customer. In the event of an error by BEXLEY, and confirmed by the company, the return costs will be covered by BEXLEY. When submitting their requests, customers shall specify whether they prefer an exchange, a credit note or a refund.
Refunds are made via the payment method used at the time of order. N.B. discounts granted at the time of order are taken into account when proceeding with refunds. Thus, if the batch price or any other discount can no longer be applied, the discount amount will be deducted from the refund. For example, if you buy two pairs at €229 (batch price: one pair for €139 - two pairs for €228) and you want a refund for one pair, the refund amount will come to €89 (€228 - €139, as the batch price no longer applies.
The credit note will be emailed to you. You will see it in your shopping cart and may use it for your next order online. Its amount is calculated based on the unit sales price. Thus, if you buy two pairs at €228 and you wish to return one pair and obtain a credit note, the latter will be worth €114 and not €89. Credit notes may only be used to buy online. Your returns will be processed as quickly as possible and you will be kept informed by email. On average, you should allow 15 working days, as from the date the goods are sent back.
We can only accept items that have not been worn, that are in perfect condition and in their original packaging. Any item that has been used, worn or damaged will be refused by BEXLEY. The item(s) in question will be returned to the customer, who will not be entitled to any compensation or refund.
BEXLEY undertakes to exchange or refund you for products that appear to be defective, in the form of a credit note including the cost of shipping the items. However, the item should be declared via the usual return request procedure, with "Defect indicated as the reason for return; BEXLEY will then validate the defect. Photographs of the defect should be included with the request submitted online.
All BEXLEY products are subject to the legal warranty provided for in articles 1641 and thereafter of the French Civil Code. Of course, the warranty does not apply for normal wear and tear or for minor imperfections apparent at the time of purchase. (These are usually the sign of quality craftsmanship). The guarantee for hidden defects applies to all defects discovered within six months of purchase. When a defect is evident, the product will be exchanged immediately. In other cases, validation will be required from our product experts. N.B. the photographs and illustrations shown on the BEXLEY website have no contractual value and do not entail the liability of BEXLEY.
10 SECURED TRANSACTIONS
To ensure secure payment, BEXLEY uses the secured payment service from Banque Populaire and its integrated SSL security protocol (Secure Socket Layer). Confidential data: the bank card number, expiry date and cryptogram are encrypted and sent to the bank's secured server. This data never is transmitted via or stored on BEXLEY server(s).
Visitors are informed and accept that during their visit to the BEXLEY website, a cookie may be installed on their computer hardware. The cookie is used to identify the visitor and save their actions on the BEXLEY website. This most notably means that customers who return to the BEXLEY website are automatically connected to their Loyalty space and do not need to re-enter their contact details when ordering. The user's internet browser settings can be used to inform about and refuse cookie installation.
12 PERSONAL DATA (C.N.I.L. APPROVAL NO. 724786)
By signing up to our website and providing us with your email address and/or your phone number, you agree to receive our newsletters and/or text messages. This means you will be kept up-to-date with our latest offers and products. This email address will also be used to send you the loyalty discounts earned when you purchase. Compliant with the provisions of French law no. 78-17 dated 6 January 1978 concerning information technology, data files and freedom, visitors to the BEXLEY website have the right to access, rectify and oppose the transfer of the information transmitted to BEXLEY. They can exercise this right by sending an email to the following address: email@example.com.
You can unsubscribe from our services at anytime : by clicking on the deregistration link at the bottom of our emails and newsletters, and by sending the text message „STOP SMS“ at the indicated number in the received text. Your postal address may be used on an ad hoc basis to send you loyalty vouchers and inform you of special offers reserved to our registered customers. If you no longer wish to receive this postal mail, please send an email to firstname.lastname@example.org
BEXLEY undertakes to take all necessary precautions regarding the type of data and risks involved in data processing, to ensure the security of that data and, in particular, prevent it from being distorted, damaged or accessed by unauthorised third parties.
BEXLEY also undertakes to use your email address for internal purposes only and not to provide it to any third party.
13 INTELLECTUAL PROPERTY
The intellectual and/or industrial property rights protecting the various music, text, comments, images, photos, drawings and videos reproduced on the BEXLEY website are reserved for their respective owners. Full or partial reproduction of any one of these elements without prior express written agreement from the owner of the intellectual property rights is strictly forbidden.
The company BEXLEY shall not be held liable for any damage, loss or alteration of data, or any loss of profit, revenue or any other indirect, consequential or incidental damage caused to visitors due to incorrect operation of the BEXLEY website, for whatever reason. Bexley cannot be held liable for the full or partial failure to fulfil an agreement entered into with the customer in the event of force majeure, the occurrence of an event attributable to the customer or any other unforeseeable and insurmountable event. Bexley cannot be blamed for any inconvenience or damages due to using the internet, namely in the event of an interruption of the system, or any outside interference or the presence of viruses.
15 APPLICABLE LAW
These general terms of sale are governed by the French law. This contract was originally drafted in French. In the event of a dispute, the court of Lyon shall have sole jurisdiction.