SPECIFIC PROVISIONS - COVID 19

 

    • All our French stores are opened and we have put in place all the health measures in accordance with Covid-19 directives.

 

    • Our Bexley website remains open and you can shop there with confidence.

 

    • In parallel, we are currently taking measures to ensure compliance with hygiene rules in the preparation of your orders and the safety of our teams.

 

    • Our logistics warehouses keep their normal activity and respect our shipping deadlines from 24 to 48 working hours after your order.
      However, the delivery times of our carriers may be affected.

 

    • About your returns, you have 30 days from receipt of your order to return by post, as long as the relay points remain closed.

 

    • To be available and respond to your requests, from Monday to Friday, we set up telework for the majority of our employees. As a result, our response time can be impacted and we apologize for that. You can reach our customer service during working hours via our contact form, by phone or via social networks.

 

NEW : TRACK YOUR PARCEL IN REAL TIME

If you ordered after April 3th, you can follow all the steps of your delivery on this page : TRACK MY ORDER
Otherwise, you can track your parcel in your Customer Account by selecting the details of your order

 

1. Colissimo FRANCE : Guaranteed service, Home Delivery 2.99€ without purchaseminimum

In view of the health regulations, we recommend you to be cautious at delivery time :

  • Keep a distance of at least 1 meter between the delivery person / postman and yourself
  • Avoid physical contact as much as possible

Colissimo deliveries will no longer be guaranteed on Mondays and Saturdays, which may increase the delivery time from 48 to 96 working hours depending on the day the order is placed.

 

2. TNT Express France

Deliveries and collections will be effective as usual.

You can ask to the delivery for signing on behalf of you, in your presence. Please try to keep a distance of at least 1 meter and avoid physical contact as much as possible.
Any undelivered parcel will be kept for 10 days at the TNT agency awaiting your instructions. After these 10 days, the package will be returned to us. If you are in this case, we invite you to contact us to ask for a refund if it has not already been done automatically a few days after the supposed delivery date.

Express delivery times continue to be assured : any order place before 2 pm will be delivered to your home the next day before 1 pm, excluding Saturdays.

 

3. Mondial Relay France, Belgium, Luxembourg and Spain - FREE Home Delivery from 99€ purchases

Discover all answers to your questions on Mondial relay websites (updated in real time) : Belgique, België, Spain

 

4. Europe - IMX

Deliveries to other countries will be effective as usual. However, border controls may result in delivery delays from 24 hours to 72 hours.

 

5. UPS

Deliveries and collections will be effective as usual. Parcels will be delivered without signature.

 

6. COLISSIMO OVERSEAS

Deliveries and collections will be effective as usual. Parcels will be delivered without signature.

 

7. SHIPPING TIMES

Your parcel will be prepared for dispatch by our logistics provider as soon as you have finished placing your order with us. Once your parcel has been shipped, you will receive an email with a tracking link

Shipping times are calculated from the date of your order

Europe

  • UPS Saver : 2 business days.
  • UPS Express Standard : 3-5 business days.
  • IMX : 3-8 business days
  • Mondial Relay (Belgium, Spain, Luxembourg) : 4 to 9 business days.

Other Countries

All of our parcels to destinations outside of Europe are shipped via UPS. Delivery typically takes 4 to 10 days depending on the destination. All of our items are sold tax free. Depending on the destination country, you may have to pay local tax or duty on your items upon receiving your order.

Please note: if you are paying by bank card, your order will only be confirmed once the funds have transferred to Bexley's bank account. We will guarantee our goods' availability for up to 7 days. If we still have not received your payment after this period has elapsed, your order will automatically be cancelled.